By purchasing from the shop on my website, you agree to the following terms and conditions:

REFUNDS AND RETURNS
Because all orders are custom and made-to-order, we cannot accept any returns. Once approval is given and payment is received, any errors on printed orders will be reprinted at the expense of the customer. If an error has been made on our end, we will reprint or refund your order at our discretion.

PROOFING AND REVISIONS
You will be sent a proof of your order within 3 business days. You will receive up to 2 revisions from your first proof at no charge. Any additional proofs will be charged at $25 each. Your order will not be put into production until your final invoice is paid in full.

COLOURS
Colours that appear on your screen will differ slightly when printed, since every computer screen is calibrated differently. 

ACCURACY
You assume responsibility for providing correct spelling for your order. Before we send your design into production, we send a proof for you to review. We cannot be held liable for incorrect information included on the proof(s), whether or not you provide accurate information. It is your responsibility to proofread the final proof and inform us of any errors that need changing. We agree to print exactly what is included on the final proof, as approved by you.

If we print what was not approved (such as wording), we will reprint the pieces, with no cost to you. If we print what was approved, and you discover a mistake with the wording and/or design, reprinting costs will be your responsibility.

PRINT TIMELINE
Production of your order will take up to 10 business days from date of both payment and artwork approval. Rush requests may be accommodated for an additional fee.

SHIPPING
We ship physical orders via FedEx, Purolator, USPS, or UPS. Once the package has been shipped, we will send you a link with tracking information. Our risk for lost or damaged goods passes to you at the time that they are passed to the delivery company. Beyond the tracking information that is provided to us, we do not have access to additional information, nor do we have any control over its handling or time it takes for delivery.

International shipping is available. Please contact us to arrange your order if you are based outside of Canada. International shipping is billed separately upon weighing the final package, and we are not responsible for customs or duties fees.

CONFIDENTIALITY
We will treat and hold all confidential information of or relating to your project in strict confidence and will not use any confidential information except in connection with fulfilling your project. This includes, but is not limited to intellectual property, address lists, customer lists and information.

INTELLECTUAL PROPERTY
We retain all ownership of copyright for work created. Any and all work produced in connection with, or in the process of fulfilling your order, are expressly and solely owned by myself. We grant you a non-transferrable, non-exclusive, royalty free license of designs produced with and for you for the specific purpose of your stationery order. Any unauthorized use of the work, such as using the work for other purposes than those specified herein, will result in additional fees and/or royalty payments to us.